Building Effective Coaching Skills
Coaching Skills Certificate
The Coaching Skills course is a two-day course, which teaches client-facing professionals coaching skills to enhance their services, establish client goals and differentiate themselves from competitors with formalised certificate in coaching skills.
The event will run in two half days starting on the 26th September at 9.30am until 1.30pm and finishing on 27th Sept at 9.30am until 1.30pm
Who is this course designed for?
This course is aimed at anyone who works directly with clients who would like to learn coaching skills in order to enhance their current services, and add something extra to their skills:
It is for anyone who would like to:
Learn about coaching
Develop coaching as a skill
Get more out of client relationships
Better establish their clients goals and tap in to their motivations
Add new layers of service which stand you out from competitors
Take the first step in finding out whether a move towards a more formal ‘Coaching’ role is for you
What will you learn from this Coaching Skills course?
What coaching is – learn what coaching is, how it can be applied within your business or workplace and how it differs from mentoring, counselling, training, managing, consulting and life coaching.
Essential coaching skills – you will be introduced to the core coaching skills needed to work effectively with colleagues or clients – listening, questioning, reflecting back and mirroring and paraphrasing and summarising.
The coaching model – discover powerful professional coaching models, and how to apply this framework to everyday conversations in order to unlock potential and support developmental opportunities.
Improve client engagement - you will learn effective use of questioning, listening, observation and feedback to enhance your client’s engagement
Confidence - You will gain more confidence in yourself and develop a better understanding of people
Investment
£499 £399
Location
RWC HQ, Citibase, Worcester WR4 9FP
Upon successful completion, participants will receive an official ‘Certificate in Coaching Skills’ which they can showcase on platforms
Please note this certificate does not qualify you as a coach but is a certificate in 'coaching skills'. In order to qualify as a business coach we suggest a formal coaching diploma which often runs over many months/years.
Course Duration: 2 days
Course Outline:
Day 1:
Module 1: Introduction to Coaching
Understanding the concept of coaching:
Definition of coaching and its core principles.
Differentiating coaching from mentoring, consulting, and managing.
Exploring the benefits of coaching in a business context.
The role of a coach as a business owner
Identifying the responsibilities and expectations of a coach in your specific business setting
Recognizing the impact of coaching on client satisfaction and engagement
Exploring real-world examples of successful using coaching skills as a business owner.
Module 2: Coaching Fundamentals
Establishing a coaching mindset:
Developing a growth-oriented and supportive mindset as a coach.
Curiosity, empathy, and non-judgment in coaching relationships.
Overcoming personal biases and assumptions that may hinder effective coaching.
Active listening and powerful questioning techniques:
Mastering active listening skills to fully understand clients; and team members’ perspectives.
Practising open-ended and thought-provoking questions to encourage self-reflection.
Enhancing communication and connection through paraphrasing mirroring and effective summarising.
Building trust and rapport:
Building authentic connections with clients.
Developing strategies to establish trust and create a safe coaching environment.
Exploring techniques to strengthen rapport and create a supportive coaching relationship.
Setting goals and defining success:
Understanding the importance of goal-setting in coaching.
Guiding clients and team members in setting clear and achievable goals.
Defining success criteria and developing metrics for measuring progress.
Module 3: Coaching Models and Frameworks
Overview of popular coaching models:
Introduction to widely used coaching models such as the GROW model, S.O.A.R. model, etc. and RWC’s LEAP
Understanding the structure and application of different coaching models.
Understanding the strengths and limitations of various coaching models and when to move between coaching and consulting/mentoring
Applying coaching frameworks to business scenarios:
Exploring real-life business scenarios and practicing GROW
Using coaching frameworks to navigate challenges, solve problems, and support decision-making.
Adapting GROW to suit the unique needs of clients and team members.
Setting clear expectations and boundaries:
Establishing clear guidelines and agreements in coaching relationships.
Defining the roles and responsibilities of the coach and coachee.
Establishing confidentiality, privacy, and ethical boundaries in coaching engagements.
Day 2:
Recap on day 1, practice skills
Module 4: Effective Communication Skills for Coaches
Verbal and non-verbal communication techniques:
Enhancing verbal communication skills through clarity, tone, and active engagement.
Understanding the impact of non-verbal cues on coaching conversations.
Practicing active listening and observation skills to interpret non-verbal cues.
Providing constructive challenge, insight and encouragement:
Delivering appropriate challenge
Recognizing and addressing potential barriers and limiting beliefs
Using positive reinforcement and encouragement to motivate and inspire clients.
Managing difficult conversations and conflicts:
Strategies for addressing sensitive topics and managing emotional situations.
Applying effective conflict resolution techniques in coaching relationships.
Developing empathy and emotional intelligence to navigate challenging conversations.
Module 5: Coaching Skills for Client Engagement
Establishing a strong coaching presence:
Developing a confident and authentic coaching presence.
Creating a supportive and non-threatening coaching environment.
Cultivating self-awareness to better connect with clients
Exploring client needs and motivations:
Techniques for understanding clients; underlying needs and motivations.
Practicing empathy and perspective-taking to enhance client understanding.
Customising coaching approaches to align with individual client goals.
Supporting clients in setting and achieving their goals:
Assisting clients in setting specific, measurable, achievable, relevant, and time-bound (SMART) goals.
Developing action plans and strategies to support goal achievement.
Providing ongoing accountability and support to maintain momentum.
Tracking progress and celebrating successes:
Implementing systems to monitor and evaluate progress towards goals.
Recognising and celebrating achievements and milestones.
Adjusting coaching strategies based on progress and feedback.
Module 6: Ethical Considerations in Coaching
Understanding ethical guidelines for coaches:
Familiarizing with the International Coach Federation (ICF) Code of Ethics.
Exploring ethical principles and standards in coaching relationships.
Ensuring compliance with legal and professional requirements.
Confidentiality and privacy in coaching relationships:
Maintaining strict confidentiality in coaching engagements.
Understanding the limits and exceptions to confidentiality.
Safeguarding client privacy.
Maintaining professional boundaries:
Establishing clear boundaries to maintain professional relationships.
Please note that the content provided is comprehensive but flexible, allowing for customisation based on the specific needs and objectives of the course participants.